To discuss pricing & shipping rates for larger quantities, or to chat about our ingredients, drop us an email: orders@upcycledbeauty.com

FAQ's

Product Information

Where are your products made?

All products are made in the UK.

Are your ingredients vegan?

Yes! Every Full Circle ingredient is vegan and cruelty-free.

How do I order a larger pack size? (>1kg)

If you’d like to purchase 1kg or more of a specific ingredient, please send an email to orders@upcycledbeauty.com. Please ensure that you state your contact name, company name and nature of enquiry.



How do I access sales & technical documentation?

To access technical documentation such as Material Safety Data Sheets and sales sheets, you will need to login or apply for an account here.


If you have already made a purchase through the Full Circle Shop, you don’t need to apply for an account; following your purchase, you will be able to access the Product Documentation page.


Certificate of Analysis documents will be provided within your shipment. If you have any queries relating to documentation, please email us at orders@upcycledbeauty.com.

Is your packaging recyclable?

Yes! Please click here for more information.

Orders and Returns

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

Yes. You will be asked to create an account during Checkout for two reasons:


1) So that you can easily access your Order History and;

2) So that you can gain access to technical documentation.


For more information regarding the information we collect, please read our Privacy Policy.

WHO SHOULD I CONTACT IF I HAVE ANY QUERIES?

Please email orders@upcycledbeauty.com with any queries.

What is your returns / refund policy?

Please see our Refund & Returns Policy here.

When will I receive my order?

For UK orders, please allow up to 5 working days (handling and shipping).


For orders outside of the UK, please allow between 6 to 8 working days (handling and shipping).

Shipping Information

Where do you ship to?

We currently ship to Europe, United States & Canada.

What are your shipping rates?

During Checkout, you will be asked to provide your billing and shipping details. A flat rate will be automatically applied, based on your location and order details.


Shipping Rates – UK only


Royal Mail 1st Class Standard (on all orders up to 1kg)

1 – 2 working days (following despatch)

Flat rate of £3.70 


Royal Mail 1st Class Standard (on all orders between 1 - 2kg)

1 – 2 working days (following despatch)

Flat rate of £5.50 







Shipping Rates – EU only 

Please allow between 5 and 7 working days (handling and shipping).


There is an international flat rate of £25.00 for all orders sent to the EU.



Shipping Rates – US & Canada only 

Please allow between 6 and 8 working days (handling and shipping).


Delivery rates vary from $48.00 to $62.00, depending on the contents of your order. These rates are calculated during Checkout.

How is VAT handled?

VAT will be charged on orders delivered to countries in the United Kingdom.


All shop prices are inclusive of VAT.